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Absolutely everything!! The service, the facilities, the rooms - it was all top tier. We stayed 2 nights and were very close to booking it again for the back end of our trip. Could not recommend Nol Hakone enough! Beautiful Onsens inside and outside and breathtaking views from sun baking balcony.
Emily
giugno 2025
Beautiful location and beautifully maintained property. Amazing staff who were extremely helpful and knowledgeable about Hakone. Shuttle service to and from Gora station was very reliable. And of course the spa facilities are exceptional. The cleanliness of our room and the entire hotel were spotless.
Juliet
giugno 2024
Beautiful property despite the dreadful weather outside. Loved the onsen, especially the one outside, with the rain falling all around. With the weather it was a shame we couldn’t enjoy the outside spaces more.
Alison
agosto 2025
The rooms were spacious and beds were amazing. The tatami part of the room was very nice and with relaxing views in the garden and forest. Staff was very nice and the hotel had overall very nice atmosphere. Facilities included nice swimming pool with steam room and onsen.
Marek
giugno 2025
The private bath on the balcony was fantastic, and the food at the restaurant was beyond exceptional. The onsen was also very nice, and I had the space to myself when I was there. The room was also very comfortable and I found the property to be overall very beautiful.
Luna
maggio 2025
Cleaness, staff, pool
Anton
agosto 2025
The breakfast was very good. While there was a salad buffet, the main course was a choice of 2 options. We would have preferred a buffet for the ability to choose. The onsen was wonderful and we enjoyed the pool. I do feel the public onsen should have an age restriction. On one occasion, there were 2 younger children in the onsen and they were treating it as a pool. We were there to relax, not have children playing. We also thoroughly enjoyed the private onsen in our room.
Anonymous
giugno 2025
The room, public spa and swimming pool and the restaurant were very modern and elegant, clean and tidy. We also used the laundry and microwave facilities and they were excellent. The open bar, non alcoholic drinks only, had an incredible range of hot beverages. Alcoholic beverages were available upon small charge. The breakfast was elegant and change every day. The staff was helpful. The private spa was private and well equipped.
Angela
ottobre 2024
The heated pool and sauna were great. It was relaxing. Complimentary herbal water, tea and coffee were conveniently available in the lounge. I also appreciated the gift of the original bottle. The hot spring bath set up on the balcony of the room was great, but I was concerned that the balcony fence was too low and would be visible from the outside. Please note that you need to make a reservation for dinner at least one day in advance and that the starting time of dinner is fixed in two parts. The only food available at the hotel is Western food, so if you want Japanese food, you will need to go elsewhere.
Yasuhiro
ottobre 2024
By far our favourite part of our Japan trip! We stayed here one night to rest in between cities and it was a fantastic choice. The shared onsen is stunning in the early morning with the sunrays shining through the trees and illuminating the steam from the hot water...it really was a dreamy experience. We chose a room without a private onsen and it was a great choice for us. We had a lovely view of the hills and the room was fairly quiet. Absolutely loved having the lounge wear to wear throughout the resort. It meant we could wash the clothes we had come in and just fully relax. The beds were comfy, the room was clean and spacious. It was nice sitting by the firepit with a hot chocolate in our nol cups. The breakfast was lovely and really plentiful. We were very lucky with the weather, which I'm sure made the experience better, but even still, it's such a nice place to relax.
Sarah
maggio 2025
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